Privacy Policy

Last updated: August 2026

This Privacy Policy explains how One Solution — Plumbing & Heating (“we”, “us”) collects and uses your personal data when you use our website or enquire about our services. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

What we collect

• Enquiry details you provide via our contact and quote forms: your name, phone number, email address, property type and any job details you choose to share.
• Review content if you submit a review: your name, rating and comments.
• Technical data: a hashed (anonymised) version of your IP address for spam prevention, and — only with your consent — analytics data about how you use the site.

Why we use it (lawful basis)

• To respond to your enquiry and provide a quote — based on your consent and our legitimate interest in operating our business.
• To send you a confirmation of your enquiry and follow up about the work.
• To display genuine, approved customer reviews (with your consent).
• To protect our site from spam and abuse.

Who we share it with

We use trusted third-party providers to run the site and reach you:

• Database Hosting — secure database storage for your enquiry and review data.
• Resend — to send email notifications and replies.
• Cloudflare — spam protection (Turnstile).
• Google — maps, and analytics (only with your consent).

We never sell your data. We only share it where necessary to provide our services or where required by law.

How long we keep it

We keep enquiry data for as long as needed to respond and for our legitimate business records, typically up to 24 months, after which it is deleted. Approved reviews remain published until you ask us to remove them.

Your rights

Under UK GDPR you have the right to access, correct, or erase your personal data, to restrict or object to its processing, and to data portability. To exercise any of these rights, or to withdraw consent, contact us at onesolutionplumbing@outlook.com or 07494 892736. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

See our Cookie Policy for details on the cookies we use and how to control them.

Contact

One Solution — Plumbing & Heating
Email: onesolutionplumbing@outlook.com
Phone: 07494 892736

This policy is a template provided as a starting point and should be reviewed by the business owner (and, where appropriate, a legal professional) before launch.